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FAQ

Delivery times

Most of our orders are processed the same day and delivered to you within UK 1-3 working days and all international orders from 2 working days. You can read more about delivery times and costs on our Shipping Policy page.

How do I return items and have my money refunded?

Sometimes clothes don't fit or don't look exactly as you've expected them to look and for such cases we've prepared a special page to help you smoothly return your items. If you'd like to return your items please follow instructions on our Refund Policy page.

What is Klarna?

Klarna allows you to buy items on our shop and pay for them later. You can choose between 2 payment options - one time payment within 30 days or split your purchase into 3 equal payments. If you'd like to know more, please visit Klarna page on our website.

Where are the clothes made?

Most of the products are made in South Korea (under The Labour Standards Act (LSA)) which lets us ensure products being sold on our website are always of the highest quality and responsibly manufactured.

Where are we based?

Our company is registered in London, United Kingdom and this is where we pay our taxes and do our business operations from.

What can you tell me about your company?

We all want our little monkeys to look good no matter the occasion. At My Little Monkey, our mission is to provide you with the sustainable, minimalist clothing your child needs to feel as comfortable, stylish, and happy as possible. We accomplish this through fashion-forward designs and a commitment to quality unlike any other children's clothing store online. You can read more about our company on About Us page.

Where's my order? How to track my order?

Once your order is sent out, you'll receive an automatically generated email with a tracking code/link. If you are experiencing difficulties tracking your order, please contact us and we'll do our best to assist you in this matter.

Can I exchange items?

Items can be exchanged but they must not be used and should be returned to us within 30 days from delivery. To know more, please visit Refund Policy page.

Faulty / Missing / Wrong item

If any of your items are faulty, missing or you've received something you didn't order, please contact us as soon as possible via our Contact form or via Facebook.

Do you accept cash on delivery?

At the moment we do not accept cash on delivery payments, but that's definitely something we're looking to implement in the near future.

Pre-Orders

You can find Pre-Order items in our Pre-Order collection. 

All items from Pre-Order collection will take 2-5 weeks to deliver.

If you buy both stocked and pre-order items in the same purchase, your order will be delayed until pre-ordered items are ready. 

If you need the stocked items to arrive sooner as per our standard delivery policy, we recommend placing two separate orders - one for in stock items and one for pre-order items.

If you have any queries or need help regarding this, please get in touch with us via email at hello@mylittlemonkey.co.uk or our social media channels.

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